Privacy Policy

This Privacy Policy applies to anyone who interacts with Medhva, including visitors to our website, users who join our waitlist, and registered users of the Platform.

We may collect the following categories of information:

A. Information you provide directly

This may include:

• Waitlist information — such as your name, email address, target exam, and any optional feedback you submit through our sign-up or waitlist forms.
• Account information — such as your name, email address, password, and phone number if you choose to provide it.
• Profile and study information — such as your target exam, study preferences, goals, or any other information you choose to add to your account or share with us.
• Communications — information you share when you contact us for support, feedback, or other inquiries.

B. Information generated through your use of Medhva

When you use the Platform, we may collect and generate information such as:

• mock test attempts, answers, scores, rankings, and performance history;
• topic-level performance analysis, identified weak areas, study plans, and progress tracking;
• AI-generated recommendations, performance insights, and your interactions with those features;
• bookmarks, preferences, saved progress, and other usage-related activity.

C. Technical, device, and usage information

We may automatically collect certain technical and usage information, including:

• IP address;
• browser type, device type, operating system, and approximate device/session information;
• log data, timestamps, crash/error information, and platform interaction data;
• page views, session activity, and general usage analytics that help us improve the Services.

D. Payment information

If paid features are introduced and you make a purchase, billing and payment-related information may be collected to process your transaction.

Important: payment card or banking details are generally processed directly by our third-party payment processor. Medhva does not intentionally store full card details on its own servers unless explicitly stated otherwise at the time of payment.

We use your information for the following purposes:

• to provide, operate, maintain, and improve the Services;
• to create and manage your account and authenticate your access;
• to deliver mock tests, performance analytics, AI-powered recommendations, and study-related features;
• to personalize your experience, including study insights, roadmap suggestions, and product improvements;
• to communicate with you about your account, support requests, updates, announcements, and service-related messages;
• to send launch updates, beta invitations, product news, or marketing communications where permitted, and where you can opt out where applicable;
• to monitor usage, diagnose issues, prevent fraud or abuse, and maintain the security and integrity of the Platform;
• to comply with legal obligations, enforce our Terms, and protect the rights, safety, and property of Medhva and its users.

We do not sell, rent, or trade your personal information.

We may share information only in the following circumstances and only to the extent reasonably necessary:

A. Service providers and infrastructure partners

We may share information with third-party vendors and service providers who help us operate the Platform, such as providers of authentication, database hosting, cloud infrastructure, AI/ML services, analytics, email delivery, and customer support tools. These providers are permitted to process information only for the purpose of providing services to Medhva, subject to applicable contractual and legal protections.

B. Payment processors

If you make a payment, relevant billing or transaction information may be shared with the payment processor responsible for completing the transaction.

C. Legal and safety reasons

We may disclose information where we believe it is necessary to:

• comply with applicable law, regulation, court order, or lawful government request;
• enforce our Terms of Service or other policies;
• detect, prevent, or address fraud, abuse, security issues, or illegal activity; or
• protect the rights, property, or safety of Medhva, our users, or others.

D. Business transfers

If Medhva is involved in a merger, acquisition, financing, restructuring, or sale of assets, user information may be transferred as part of that transaction, subject to appropriate confidentiality and legal safeguards.

Some Medhva features may use automated systems, analytics, or AI-generated outputs to provide study recommendations, topic-level insights, test analysis, or personalized learning suggestions.

This means that information such as your test performance, weak areas, study history, and interactions with the Platform may be used to generate AI-assisted outputs and recommendations for you.

To provide certain AI-assisted features, Medhva may share relevant user inputs, performance data, and study context with third-party AI service providers that help generate recommendations, analysis, or learning insights on our behalf.

These outputs are intended to support your learning experience and improve the usefulness of the Services.

We may use cookies, local storage, session technologies, and similar tools to:

• keep you logged in;
• remember preferences and settings;
• maintain platform functionality;
• understand usage patterns and improve the user experience;
• analyze performance and diagnose technical issues.

You can usually control cookies through your browser settings. However, disabling cookies or similar technologies may affect the functionality of certain parts of the Services.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain records, comply with legal obligations, resolve disputes, enforce our agreements, and protect the Platform.

If you delete your account or request deletion of your data, we will take reasonable steps to delete or anonymize your personal information within a reasonable period, unless we are required or permitted to retain certain information for legal, security, fraud-prevention, backup, or record-keeping purposes.

We use reasonable technical, administrative, and organizational measures to protect your information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no system, website, platform, or method of internet transmission is completely secure. While we take security seriously, we cannot guarantee absolute security of your information.

If you are under the age of 18, you may use Medhva only with the involvement and consent of a parent or legal guardian, consistent with our Terms of Service.

We do not knowingly collect personal data from children in a manner inconsistent with applicable law. Medhva does not use personal data from users known to be minors for behavioral tracking, profiling, or targeted advertising. If we learn that we have collected personal information from a child without appropriate consent where required, we will take reasonable steps to delete that information.

Subject to applicable law, you may have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or outdated information;
• request deletion of your information or closure of your account;
• opt out of non-essential promotional communications by using the unsubscribe option or contacting us;
• contact us with questions about how your information is handled.

To exercise any of these rights or make a request, please contact us using the details in the “Contact Us” section below. We will respond within a reasonable time and in accordance with applicable law.

Some of our service providers may process or store information on servers located outside India. Where this occurs, we take reasonable steps to ensure that your information continues to receive an appropriate level of protection consistent with this Privacy Policy and applicable law.

We aim to handle personal information responsibly and in accordance with applicable law, including relevant provisions of the Information Technology Act, 2000 and related rules, and we are aligning our practices with India’s Digital Personal Data Protection Act, 2023 as and when applicable.

The Services may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices, policies, or content of third-party services. Your use of third-party services is subject to their own terms and privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our Services, features, legal obligations, or privacy practices. If we make material changes, we may notify users through the Platform, by email, or by other reasonable means.

Your continued use of Medhva after an updated Privacy Policy becomes effective means you acknowledge the updated Policy.

For privacy-related concerns, complaints, or grievances, you may contact:

Grievance Officer: Braj Mishra

Email: support.medhva@gmail.com

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, you can contact us at:

Email: support.medhva@gmail.com